| Questions | Answers |
| What services does Project Literacy offer? | With the help of our wonderful volunteer Tutors, Project Literacy offers One-to-One Tutoring for English, Math, Financial, Children’s and Digital Literacy for Seniors (65 years+) |
| How much are your services? | FREE! |
| Where are you located? | 1635 Bertram Street in downtown Kelowna, behind Safeway and in the same plaza as 96.3FM |
| How do I apply to become a Learner? | Complete this form |
| How do I apply to become a Volunteer? | Complete this form |
| How long will it take to get matched with a tutor? | Every match is different! It depends on personality, background, learning/teaching level, location and specific needs. |
| How long does the tutoring last? | Up to 2 years. |
| How long will it take to schedule my English assessment? | It could take up to 2 weeks to get your appointment as we are very popular within the Okanagan. Please be patient with our team. We are working as fast as we can. |
| Do you help Canadians who were born here? | Absolutely! |
| Do you help with IELTS? | Yes! |
| Do you help with CELPIP? | Yes! |
| Do you help with study for Driver’s License? | Yes! |
| Do you help with PR (Permanent Residence? | Yes! |
| Do you help with Canadian Citizenship Test? | Yes! |
| Do you help with understanding legal documents? | Unfortunately, no. Please reach out to https://legalaid.bc.ca/ for assistance. |
| Where do we learn/teach? | You can book a room at Project Literacy, meet at your local library or hang out at a café! NOTE: For safety and comfort reasons, meeting at each other’s homes is not an option. |
| Do you offer remote learning? | Yes but it depends on our roster of tutors/learners. |
| Who determines the schedule? | You do! The tutor and learner will figure out what works best for them. |
| What is the minimum committment as a Tutor? | 4-6 months for it to be worth your and your learner’s while. |
| What happens if I can’t make my lesson? | You should contact your tutor/learner and let them know at least 24 hours before your lesson. Please note that if a learner does not arrive for a scheduled appointment without notifying their tutor two times, their case will come under review for continuing. We take our tutors generous time very seriously. |
| How can I donate to Project Literacy? | There are many ways you can support our community literacy programs: Click here for details. Click here for Project Literacy’s Shop! |
